Job Description

divh2Customer Success Partner, Agency/h2pAs a Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of complex, high-value agency partners, including global and multi-brand organizations, helping them unlock business outcomes through influencer marketing. Youll align CreatorIQs platform capabilities with your customers agency operating models, client needs, and internal stakeholder structures, driving long-term program success, executive engagement, and value realization./ppYoull lead with insightnot activitybuilding trust-based, multi-threaded relationships with key stakeholders and translating customer goals into actionable strategies. Your work will be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity, as you guide partners across a value-driven, outcomes-focused journey./ppIn this role, youll get to:/pulliServe as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business./liliAdvise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs./liliBuild deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable./liliDrive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables./liliPartner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution./liliUse data to proactively identify opportunities and risks, influence adoption, and support continuous program growth./liliCollaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience./liliAct as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing./liliMaintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management./li/ulpWho you are and what youll need for this position:/pulliPassionate and knowledgeable about influencer marketing, creator content, and the future of digital media./lili3+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agenciesideally supporting complex, multi-client or global agency environments./liliDeep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations./liliSkilled at leading senior-level and executive conversations, translating business objectives into platform value for both agencies and their end clients./liliComfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long-term program vision./liliHighly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset./liliAdept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning./liliCurious, collaborative, and growth-mindedeager to evolve with a fast-paced, scaling organization./liliProficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira./li/ulpNice to Have:/pulliPrior experience at a marketing, media, or influencer agency in a strategy, account management, client services, or consulting capacity./liliExperience supporting holding companies or global agency networks./liliFamiliarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles./li/ulpConfidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow./ppWhat you will get from us:/pulliPeople: work with talented, collaborative, and friendly people who love what they do./liliGuidance: utilize our learning platform to fully get the training and tools youll need to become successful here from your first day with us./liliSurprise meal stipends: work from home cant stop the enjoyment of someone else making a meal for you!/liliWork/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave./liliWhole Health Package: medical, dental, vision, life, disability insurance, and more./liliSavings: a 401k (USA) plan to help you plan ahead./liliWork from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!)./li/ulpWho we are:/ppCreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agenciesincluding Burson, Delta Air Lines, Google, LVMH, Nestl, and SephoraCreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw./ppAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on whats important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry./ppCompensation, benefits, and beyond:/ppWe understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks./p/div

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